Pomellato Sucks Customer Reviews and Feedback

From Everything.Sucks

Pomellato is an Italian jewelry company. The brand was founded by Pino Rabolini in Milan in 1967 and currently ranks among the top five European jewellers by sales. In 2013, the brand became a part of luxury conglomerate Kering.

Pomellato began operating in 1967, introducing the concept of prêt-à-porter jewelry, the idea that jewelry is not just a status symbol but an accessory to be worn at any moment of the day and changed like clothes. In the 1990s, Pomellato particularly focused on using “coloured stones”. The company has also made its mark in producing chains.

Terrible delivery service is top among other complaints have been reported lately in some of the reviews that Pomellato has gotten in ¨Trustpilot¨

¨I returned a ring that was received by their warehouse on Nov. 4, this has been confirmed by their customer service. After endless emails and calls, a customer service rep admitted the package is lost and thus why no credit has been issued. I spoke to Ian the Customer Service manager today and he assured me I would receive an email confirming my credit. I just received an email advising me that the head office has NOT approved a refund and encouraging me to dispute the charge on my credit card. I am astounded that I am actually being scammed by this company. They admit to receiving the return, they admit they lost the package, they provide no explanation for why credit is not being issued if it will be issued or when. Do not shop on Pomellato.com¨

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Sales Executive (Former Employee) says

"After being told we can’t contact HR and 5 meetings with mgmt would not neutralize the hostile environment/coworker battles, I resigned with no offers in sight. My expense reimbursement check bounced for $103. HQ Controller acted confused despite Chase bank saying it’s been an issue for weeks."

Marketing (Former Employee) says

"The company is growing, hiring people, surpassing goals and opening new locations. Yet people have not received a bonus , raise or salary change in 5 years. Turnover is extremely high - oldest people in the office have been there for a a year and half. There are less than 20 people in the USA office. For a small company they treat their employees horrible. You are worked long hours, with no recognition or appreciation from management. For a small office, the NA President sits in the office and does not speak to you anyone unless you are high management. Cons: Management, Office atmosphere, Moral. High turnover speaks for itself"

Regional Manager Iberian/Africa y Centro (Former Employee) says

"Actualmente está en un proceso de restructuracion interna"

Customer Service (Former Employee) says

"Creatività e innovazione nella proposta nel rispetto della tradizione nella cura degli oggetti realizzati."

Stephanie says

"I returned a ring that was received by their warehouse on Nov. 4, this has been confirmed by their customer service. After endless emails and calls a customer service rep admitted the package is lost and thus why no credit has been issued. I spoke to Ian the Customer Service manager today and he assured me I would receive an email confirming my credit. I just received an email advising me that the head office has NOT approved a refund and encouraging me to dispute the charge on my credit card. I am astounded that I am actually being scammed by this company. They admit to receiving the return, they admit they lost the package, they provide no explanation for why a credit is not being issued, if it will be issued or when. Do not shop on Pomellato.com"

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